PAYMENT METHODS

Purchases made at www.iberoclinic.com can be paid by using any of the following means or forms of payment:

Cash on delivery

The customer can make the payment of your order at the time of receiving the goods at your home. This payment system will be valid only in the Peninsula and the Balearic Islands for purchases with a minimum amount of € 30, there being no limit on the amount of the order.

The cost of cash on delivery has an additional cost of 5% of the total amount of the order with a minimum of € 3.

* Except for shipments composed only of: Phenolic foams, gloves and plaster bandages, in these cases the goods will be shipped due.

Bank transfer or deposit account

The client can make the payment of his order by means of a transfer to the bank account indicated for that purpose, indicating the order number obtained. The bank details necessary to make the transfer are the following:


Banking Entity: Banco POPULAR
Data of the entity: Gordoniz, 22 - 48010 Bilbao - Bizkaia (Spain)
Telephone: 944445800 - Fax: 944101444 - Email: 00750304@bancopopular.es

Account Number: ES12 0075-0304-25-0600314543

International Account Number: IBAN: ES12 0075 0304 2506 0031 4543
BIC / SWIFT: POPUESMM


Holder of the Account: IBEROCLINIC Electromedicina, S.L.

It is very important for transfers or income, that in the SENDING or ORDERING field indicate the name of the final customer, and the SUBJECT must indicate the Order No., Budget No. or Bill No..


Possible exchange and banking commissions are charged to the client

Credit and Debit Card

You can also make the payment of your purchases using VISA, Mastercard and 4B cards. The payment process is carried out in a secure payment gateway of the bank and in none of the cases the company IBEROCLINIC Electromedicina, S.L. records data relating to your credit card, since you only report these data in the bank's secure environment.

Safety information

We understand that security is your concern when you buy over the Internet. For this reason we have put at your disposal the necessary means to ensure the information you provide us.

Once proceed to confirm an order and selected as a means of payment the credit or debit card, we will redirect you to the secure server of the bank and establish a secure communication so you can report your financial data and perform the electronic payment transaction .

How to know if we are in a safe area?

Your browser will indicate that the area is safe, showing an icon in the status bar (lock, key, etc.), and a warning window, in case you have this option configured in the browser. In these pages, select the option '' View '' from the menu, and in it the option '' Document information '' (if your browser is Netscape) or the option '' Internet options '' (if your browser is Internet Explorer). The window that the browser will show you will provide information on the certificate of secure transactions.

Do we store your financial data?

We do not have, nor do we register any of your financial data, since the operation is performed under the computer systems of the bank. We only have your personal data, if you have made any purchase previously. For more information, see the section on personal data protection. (Law on Data Protection: LOPD In compliance with the provisions of Organic Law 15/1999 of December 13, Protection of Personal Data, our customers may at any time exercise the rights of access, rectification, cancellation and opposition , communicating it in writing to IBEROCLINIC Electromedicina, SL, Paseo Leguizamón, Nº 11 Bajos 48450 Etxebarri (Bizkaia) or by email to info@iberoclinic.com.)

We never ask for information from our clients

To avoid fraud and protect our customers from potential identity fraud, it is company policy to NOT request information of any kind from the customer by email. We will inform you of your purchases, status of your orders, offers, etc. But in none of the cases will we ask you to send us your user credentials or any other personal information.

PRICE AND SHIPPING COSTS

  • The prices that appear on the web are valid only for orders placed through the web.
  • Installation of the products not included.
  • All prices are expressed in Euros (€).
  • The prices shown in the pages of this website are without taxes, depend on the area.

In Spain the Value Added Tax (I.V.A.) will be applied, with the exception of the Canary Islands, Ceuta and Melilla (in these territories the expenses of the customs clearance and import taxes will be borne by the customer).

In the rest of the countries it will depend on the area, the VAT and the expenses of the customs clearance and the import taxes will be borne by the client, if applicable.

You can consult the shipping charges by adding the products to the shopping cart and then selecting the destination area. The price of the Transport depends on the volume of the products, the weight and the shipping area.

NOTE: The transport of large volume merchandise such as stretchers, showcases, etc. They do not include the service of climbing stairs. Consult
The products do not include installation or assembly.
For areas outside the peninsula Spain, the customs charges of destination and the taxes of the area are not included.

IBEROCLINIC Electromedicine, S.L. is not responsible for customs withholdings. In case the client refuses to pay the taxes corresponding to the import, the merchandise will be retained in its respective customs. Returns will not be accepted.

IMPORTANT: In the event that it is found at the time of delivery by the carrier, lack of conformity or that the goods are visibly damaged, must be recorded on the delivery note of the carrier and made known to IBEROCLINIC Electromedicine, SL Immediately or within 24 hours of receiving the goods from the after-sales service department of IBEROCLINIC Electromedicina, SL, in any case you must always verify that the goods have been delivered in perfect condition and it is recommended to always put on the delivery note of the carrier, CONFORME SALVO EXAMIN, to be able to claim later since otherwise the transporter accepts the product as reception.

Shipping costs table

Destination
To 125 €
+ than 125 €
+ than 150 €
+ than 300 €
+ than 400 €
Cash on delivery
Península
10,41 €
No expenses (Orders greater than 50 kgs. Budget based on weight and volume)+ 3% of the total
Baleares
Budget based on weight and volume
No
Canarias, Ceuta 
y Melilla
Budget based on weight and volume
No
Portugal (Península)
21,50 €
No expenses (Orders greater than 25 kgs. Budget based on weight and volume)+ 3% of the total
Portugal (Islas: Azores - Madeira)
Budget based on weight and volume
No
Rest of the CE
Budget based on weight and volume
No
outside of the CE
Budget based on weight and volume
No

GUARANTEE

The Guarantee Certificate guarantees the quality of the product that it covers, under the legally established terms, for a period of one, two or more years, as established by the Manufacturer, from the date of delivery.

Deficiencies caused by negligence, bumping, use or improper manipulation, unsuitable voltage, incorrect installation not carried out by the authorized Technical Service when appropriate, or materials subjected to wear and tear due to their normal use are not included.

In those incidents that justify the use of the guarantee, will opt for repair, replacement of the item, rebate or refund, in the terms established by law.

IBEROCLINIC Electromedicine, S.L. reserves the right to request an official technical service of the brand, a verification of the origin of the problem. In case of a defect caused by misuse, the repair will be billable.

To make use of the guarantee, it must be previously communicated to our after-sales service department, not being accepted in our warehouses any merchandise that has not been previously authorized to change, return or repair.

The guarantee will lose its value:

If they modify, alter or replace some of the data of the same or proof of purchase.

If the own guaranteed device is manipulated or repaired without the knowledge of the Technical Service.

If it has no invoice.

RETURNS

No return will be accepted without our prior consent.

For breakage of transport: Refunds will be accepted for breakages within 24 hours after receipt if indicated on the delivery note. Outside this term the company IBEROCLINIC Electromedicina, S.L. He is not responsible.
Other Returns: If when you receive your order is not satisfied, you have a period of seven (7) days, counting from the date of receipt, to execute the right of return.

Unused item

Complete, seal intact, not used, without stains, original box, not handled, in perfect condition.
100% will be refunded, except shipping, return and handling costs.

Article Used

Open seal, open packaging, used, manipulated, incomplete (missing complements), counters mark excessive use, etc.
It will be returned between 50 and 80%, except shipping, return and handling costs. (Depending on the state of the product, the amount or non-acceptance of the refund will be studied)

Hygiene items, personal care or custom made or commissioned

No refunds.


NOTE: The shipping and return costs will be paid by the customer, as well as bank charges and review of the product.
The product must be perfectly packed and protected to avoid damage in transport, otherwise the transport company's insurance will not be responsible for the damages caused, nor will IBEROCLINIC Electromedicina, S.L., being the sole and exclusive responsibility of the client. They will also include manuals, accessories or promotional gifts included in your case.
Once the merchandise is received in our warehouses, and after checking the status of the same, we will proceed to refund the amount according to the payment method made by the customer.

CONTRACTUAL CONDITIONS OF THE ORDERS

LANGUAGES

The LANGUAGES of the RECRUITMENT are SPANISH, ENGLISH and PORTUGUES according to the selection of the language of navigation through the flag icon present in all the pages of the trade iberoclinic.com.

PURCHASING MODALITIES

Buy Registered User
The client voluntarily registers his personal data in the system, in order to facilitate the realization of orders after the initial, in addition to keeping track of those made over time at www.iberoclinic.com
In any case, the orders, as in the previous case, are NOT registered in the system until the firm order is placed, by clicking or clicking on the "MAKE ORDER" button.

ACCESS TO ORDER DATA AND ERROR CORRECTION IN THEMSELVES

BEFORE the formalization of the order
All the fields of the order fulfillment page are editable and can be modified before clicking the "MAKE ORDER" button.
AFTER placing the order.
After formalizing the order, the customer RECEIVES AN E-MAIL with a copy of the personal data provided and items purchased. The client can MODIFY ALL these data or even CANCEL THEM, by contacting the customer service department of iberoclinic.com, via e-mail (info@iberoclinic.com) or by telephone (+34) 94 426 05 05.

COOKIES POLICY

A cookie is a very small file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize to user. The cookies we use at www.iberoclinic.com serve to improve the services we offer you. Some are strictly necessary for the page to work well and others serve to improve performance and user experience.

At www.iberoclinic.com we use the cookies listed below:


The strictly necessary cookies serve to:

Remember the items in your shopping cart.
Remember at what point of the order you are.

Functional cookies are used to:
Remember your login details.
Guarantee your security when you log in.
Ensure that the appearance of the website is consistent.

Performance cookies serve to:
Improve the functioning of the website by reducing the time it takes to load the pages you visit.
Improve the user experience.

Analysis cookies are used to:
To be able to know the behavior of the users in the web page of www.iberoclinic.com and, consequently, to be able to improve the form in which that page responds to the demands of our clients.

Examples of use:

Cookies are used to improve some services, for example:


  • They enable the functionality of certain services, such as payment services, that would not work without those cookies.
  • They enable a service that recognizes your device so you do not have to enter the same information several times during the same task.
  • They recognize your username and password at www.iberoclinic.com so you do not have to enter them continuously.
  • Calculate how many people use the services; thus they can be modified so that they are easier to use and ensure there is enough capacity to make them fast.
  • They analyze the data to help us understand how to use online services in order to improve them.

If you do not enable cookies, some functions and pages will not work well. For example, you can not use the shopping list function.
If you want to delete the cookies you have on your computer, click on "Help" on the browser menu to view the instructions.
The cookies we use at iberoclinic.com are treated by IBEROCLINIC Electromedicina, S.L. (VAT: ES B48664759) without being in any case sent to companies or people outside of said company.

You will also find more information about cookies and how to manage them at http://www.aboutcookies.org (English) or in the "Help" menu of the browser.

How long are cookies stored?

Many cookies are temporary and will disappear as soon as the session ends (when you close the browser). Other cookies are "permanent", which means they will be stored on the computer for a period of time.

What happens if you do not use cookies?

If you do not use cookies during your visit, certain functions and pages will not work correctly.

If you want to delete a cookie that is already on your computer, consult the instructions of your file management software to find the file or directory in which the cookies are stored.

For more information about the removal and management of cookies, visit http://www.aboutcookies.org or click on "Help" in the browser menu.

About this document:

This document has been produced in accordance with EU legislation on electronic communication (Directive 2002/58 / EG) and guidelines published by the AGPD (Data Protection Agency) of Spain. This body and directive establishes that companies and organizations must offer visitors of their websites clear and simple information about the use of cookies on their websites. If you want more information about cookies and how to eliminate or manage them, visit http://www.aboutcookies.org.

PLACE OF COMPLIANCE, JURISDICTION AND APPLICABLE LAW

1. This contract will be governed exclusively by the laws of SPAIN and European Union.
2. The contract will be governed by the jurisdiction of the city of BILBAO, Spain. However, we will have the right to file claims against the client in his jurisdiction of residence ...
3. In the event that any individual provision of these conditions of sale and delivery lacks or could become devoid of legal validity, the validity of the other provisions will not be affected by that circumstance

SECURITY AND PRIVACY

All your data will be treated in accordance with the terms of the Organic Law 15/99 on Protection of Personal Data. Your personal and shipping information will be incorporated into a file to process your orders and shipments and inform you of the offers and news of iberoclinic.com. If you want to modify your data or be removed from our file, send us an email to: info@iberoclinic.com
The data of your credit card is treated exclusively in a secure server and at no time iberoclinic.com has access to them.

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We use our own and third party cookies to improve your experience and our services, analyzing the navigation on our website.
If you go on surfing, we will consider you accepting its use. You can get more information in our Cookies Policy.