Purchases made at www.iberoclinic.com can be paid by using any of the following means or forms of payment:
Cash on delivery
The customer can make the payment of your order at the time of receiving the goods at your home. This payment system will be valid only in the Peninsula and the Balearic Islands for purchases with a minimum amount of € 30, there being no limit on the amount of the order.
The cost of cash on delivery has an additional cost of 5% of the total amount of the order with a minimum of € 3.
* Except for shipments composed only of: Phenolic foams, gloves and plaster bandages, in these cases the goods will be shipped due.
Bank transfer or deposit account
The client can make the payment of his order by means of a transfer to the bank account indicated for that purpose, indicating the order number obtained. The bank details necessary to make the transfer are the following:
It is very important for transfers or income, that in the SENDING or ORDERING field indicate the name of the final customer, and the SUBJECT must indicate the Order No., Budget No. or Bill No..
Credit and Debit Card
You can also make the payment of your purchases using VISA, Mastercard and 4B cards. The payment process is carried out in a secure payment gateway of the bank and in none of the cases the company IBEROCLINIC Electromedicina, S.L. records data relating to your credit card, since you only report these data in the bank's secure environment.
We understand that security is your concern when you buy over the Internet. For this reason we have put at your disposal the necessary means to ensure the information you provide us.
Once proceed to confirm an order and selected as a means of payment the credit or debit card, we will redirect you to the secure server of the bank and establish a secure communication so you can report your financial data and perform the electronic payment transaction .
How to know if we are in a safe area?
Your browser will indicate that the area is safe, showing an icon in the status bar (lock, key, etc.), and a warning window, in case you have this option configured in the browser. In these pages, select the option '' View '' from the menu, and in it the option '' Document information '' (if your browser is Netscape) or the option '' Internet options '' (if your browser is Internet Explorer). The window that the browser will show you will provide information on the certificate of secure transactions.
Do we store your financial data?
We do not have, nor do we register any of your financial data, since the operation is performed under the computer systems of the bank. We only have your personal data, if you have made any purchase previously. For more information, see the section on personal data protection. (Law on Data Protection: LOPD In compliance with the provisions of Organic Law 15/1999 of December 13, Protection of Personal Data, our customers may at any time exercise the rights of access, rectification, cancellation and opposition , communicating it in writing to IBEROCLINIC Electromedicina, SL, Paseo Leguizamón, Nº 11 Bajos 48450 Etxebarri (Bizkaia) or by email to firstname.lastname@example.org.)
We never ask for information from our clients
To avoid fraud and protect our customers from potential identity fraud, it is company policy to NOT request information of any kind from the customer by email. We will inform you of your purchases, status of your orders, offers, etc. But in none of the cases will we ask you to send us your user credentials or any other personal information.
PRICE AND SHIPPING COSTS
In Spain the Value Added Tax (I.V.A.) will be applied, with the exception of the Canary Islands, Ceuta and Melilla (in these territories the expenses of the customs clearance and import taxes will be borne by the customer).
In the rest of the countries it will depend on the area, the VAT and the expenses of the customs clearance and the import taxes will be borne by the client, if applicable.
You can consult the shipping charges by adding the products to the shopping cart and then selecting the destination area. The price of the Transport depends on the volume of the products, the weight and the shipping area.
NOTE: The transport of large volume merchandise such as stretchers, showcases, etc. They do not include the service of climbing stairs. Consult
IBEROCLINIC Electromedicine, S.L. is not responsible for customs withholdings. In case the client refuses to pay the taxes corresponding to the import, the merchandise will be retained in its respective customs. Returns will not be accepted.
IMPORTANT: In the event that it is found at the time of delivery by the carrier, lack of conformity or that the goods are visibly damaged, must be recorded on the delivery note of the carrier and made known to IBEROCLINIC Electromedicine, SL Immediately or within 24 hours of receiving the goods from the after-sales service department of IBEROCLINIC Electromedicina, SL, in any case you must always verify that the goods have been delivered in perfect condition and it is recommended to always put on the delivery note of the carrier, CONFORME SALVO EXAMIN, to be able to claim later since otherwise the transporter accepts the product as reception.
Shipping costs table
The Guarantee Certificate guarantees the quality of the product that it covers, under the legally established terms, for a period of one, two or more years, as established by the Manufacturer, from the date of delivery.
Deficiencies caused by negligence, bumping, use or improper manipulation, unsuitable voltage, incorrect installation not carried out by the authorized Technical Service when appropriate, or materials subjected to wear and tear due to their normal use are not included.
In those incidents that justify the use of the guarantee, will opt for repair, replacement of the item, rebate or refund, in the terms established by law.
IBEROCLINIC Electromedicine, S.L. reserves the right to request an official technical service of the brand, a verification of the origin of the problem. In case of a defect caused by misuse, the repair will be billable.
To make use of the guarantee, it must be previously communicated to our after-sales service department, not being accepted in our warehouses any merchandise that has not been previously authorized to change, return or repair.
The guarantee will lose its value:
If they modify, alter or replace some of the data of the same or proof of purchase.
If the own guaranteed device is manipulated or repaired without the knowledge of the Technical Service.
If it has no invoice.
No return will be accepted without our prior consent.
For breakage of transport: Refunds will be accepted for breakages within 24 hours after receipt if indicated on the delivery note. Outside this term the company IBEROCLINIC Electromedicina, S.L. He is not responsible.
Complete, seal intact, not used, without stains, original box, not handled, in perfect condition.
Open seal, open packaging, used, manipulated, incomplete (missing complements), counters mark excessive use, etc.
Hygiene items, personal care or custom made or commissioned
CONTRACTUAL CONDITIONS OF THE ORDERS
The LANGUAGES of the RECRUITMENT are SPANISH, ENGLISH and PORTUGUES according to the selection of the language of navigation through the flag icon present in all the pages of the trade iberoclinic.com.
|Buy Registered User|
|The client voluntarily registers his personal data in the system, in order to facilitate the realization of orders after the initial, in addition to keeping track of those made over time at www.iberoclinic.com|
|In any case, the orders, as in the previous case, are NOT registered in the system until the firm order is placed, by clicking or clicking on the "MAKE ORDER" button.
ACCESS TO ORDER DATA AND ERROR CORRECTION IN THEMSELVES
|BEFORE the formalization of the order|
|All the fields of the order fulfillment page are editable and can be modified before clicking the "MAKE ORDER" button.|
|AFTER placing the order.|
|After formalizing the order, the customer RECEIVES AN E-MAIL with a copy of the personal data provided and items purchased. The client can MODIFY ALL these data or even CANCEL THEM, by contacting the customer service department of iberoclinic.com, via e-mail (email@example.com) or by telephone (+34) 94 426 05 05.|
A cookie is a very small file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize to user. The cookies we use at www.iberoclinic.com serve to improve the services we offer you. Some are strictly necessary for the page to work well and others serve to improve performance and user experience.
At www.iberoclinic.com we use the cookies listed below:
Remember the items in your shopping cart.
Functional cookies are used to:
Performance cookies serve to:
Analysis cookies are used to:
Examples of use:
Cookies are used to improve some services, for example:
If you do not enable cookies, some functions and pages will not work well. For example, you can not use the shopping list function.
You will also find more information about cookies and how to manage them at http://www.aboutcookies.org (English) or in the "Help" menu of the browser.
How long are cookies stored?
Many cookies are temporary and will disappear as soon as the session ends (when you close the browser). Other cookies are "permanent", which means they will be stored on the computer for a period of time.
If you want to delete a cookie that is already on your computer, consult the instructions of your file management software to find the file or directory in which the cookies are stored.
For more information about the removal and management of cookies, visit http://www.aboutcookies.org or click on "Help" in the browser menu.
About this document:
PLACE OF COMPLIANCE, JURISDICTION AND APPLICABLE LAW
|1. This contract will be governed exclusively by the laws of SPAIN and European Union.|
|2. The contract will be governed by the jurisdiction of the city of BILBAO, Spain. However, we will have the right to file claims against the client in his jurisdiction of residence ...|
|3. In the event that any individual provision of these conditions of sale and delivery lacks or could become devoid of legal validity, the validity of the other provisions will not be affected by that circumstance|
SECURITY AND PRIVACY
|All your data will be treated in accordance with the terms of the Organic Law 15/99 on Protection of Personal Data. Your personal and shipping information will be incorporated into a file to process your orders and shipments and inform you of the offers and news of iberoclinic.com. If you want to modify your data or be removed from our file, send us an email to: firstname.lastname@example.org
The data of your credit card is treated exclusively in a secure server and at no time iberoclinic.com has access to them.